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The key to business success is customer service. Companies and agencies can focus on their core competencies by outsourcing their customer support services to call centers.
It is important for a call center outsourcing company to be able to meet the needs of every customer. Positive publicity promotes your brand, whereas negative publicity diminishes your brand if a customer is angry. It is not the purchasing power of a customer that matters, but the influence he can have on your business indirectly.
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