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Customer service agents urgently needed Jerusalem

  Customer Service

 Job purpose    Serves customers by providing product and service information. This position involves one on one sales interactions with customers.Duties:    Attracts potential customers by answering telling of our promotions, product and service questions; suggesting information about other products and services.Opens customer accounts in conjunction with our call center (this is NOT a call center position).Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer information for retention purposes.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports.Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:    Customer Service    Product Knowledge    Quality Focus    Problem Solving    Market Knowledge    Documentation Skills    Listening, Phone Skills    Resolving Conflict    Analyzing Information     Multi-tasking





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    Aderson Morgan


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